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3rd Line Support Analyst
£38000 - £45000 per annum + Benefits
Sidcup, Greater London
Pearson Whiffin Recruitment
3rd Line Support Analyst - North Kent - Up to £45,000 plus benefits
I have a rare and exciting opportunity for a 3rd Line Support Analyst to join a constant growing multi award winning business that really look after their staff, listen to your ideas, provide training, progression, good benefits, modern offices and have a great culture throughout.
Skills required - Essential
* Proven background in 3rd Line Support Analyst role
* Work in a very paced environment with multiple tickets
* MS Server 2008/2012/2016 including NLB and clustering
* VMware vSphere 5.0+ in an enterprise environment
* Exchange Server and Office 365
* TCP/IP, DNS, DHCP, routing and vLANs
* Backup and DR services (Backup Exec, Datto, Azure)
* Installing, configuring and managing Cisco switches and routers
* iSCSI/Fibre channel Storage Area Networks, such as EMC
* Windows Script Host/VBScript/ PowerShell
* Patch management deployment/Windows Software Update Services
* Excellent customer service skills
* Avaya phone systems
* Understanding of VOIP
Daily duties
* Working on and managing multiple IT projects with other members of the IT team
* Handle escalated calls from the 2nd Line Support team
* Maintaining the infrastructure, AD, LAN, Internet Access, firewalls and Exchange/Office365
* Administer VMware, Citrix inc SAN, Avaya systems, network performance, backup and DR
* Build multiple third party and supplier relationships
* Keep all operational documentation up to date
Suitable applicants will be contacted within 48 hours of applying.
3rd Line Support Analyst - North Kent - Up to £45,000 plus benefits
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