Red Eagle Recruitment (AGY) is looking to recruit a Complaints Handler for our client based in Folkestone.
They are looking for a confident, self-motivated team player with a passion for providing customer service to join their team.
Duties will include:
• Answering calls and replying to emails
• Checking the status of customers queries
• Updating the database
• Ensuring the highest level of customer service is held at all times
• Assisting customers with any queries and complaint they may have
• Finds it easy to relate to other people and build rapport
• Strives to achieve goals and embraces working towards Key Performance Indicators
• Confident about self, skills and abilities
• Strong sense of pride in doing things well
• Willing to adapt approach to deliver excellent customer service
• Strong caring nature and desire to help others.
Working hours are 37.5 per week, Monday to Friday 9am to 5.30pm.
To find out more and to be considered for the position, please apply via your CV.