We are currently assisting a global company in their quest for an IT Service Desk Analyst. This company pride themselves in providing the best quality service to all of their customers, no matter what their needs are. As the Service Desk Analyst, you will be responsible for both internal and external clients nationally.



Main duties include:

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1st / 2nd line service desk support including core application support
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Log & Resolve Incidents, deliver services, escalate when required
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Take ownership of end user faults and bring them to a successful resolution
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Provide remote support to a large percentage of the business user base
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Support the smartphone estate locally and remotely
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Software installations and PC hardware upgrades
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Microsoft Office 365, SharePoint, Windows OS, Network Printing support
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User and access administration in Azure AD
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Refer / escalate service cases to internal team members
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Refer / escalate service cases to external suppliers when required
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Support the infrastructure for the company's core applications

The ideal candidate:

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Good people and interpersonal skills to build effective relationships with all levels of professionals.
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Ability to plan well and prioritise work.
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Maintain calmness under pressure.
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Azure stack
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Office 365, SharePoint
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Firewall, Router experience
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WAN / MPLS
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Service desk solutions
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ITIL certified
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Proven IT Support experience
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Strong decision-making and communication skills.
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Ability to handle diverse people.
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Excellent communication, customer service, interpersonal, written and presentation skills.
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Good hands-on technical experience required
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Experience/Qualifications in implementing best practice processes, specifically around ITIL and Prince2.

The hours for this role are Monday to Friday, 8:30am to 5:30pm.



If you are interested or would like further information, please contact Julie.lewismackay@hrgo.co.uk or call the office on 01233 634242.