An exciting new position has become available for a Training & Quality Administrator to join a leading organisation based in Mid Kent for a 12 month FTC.

The successful candidate will be responsible for supporting the Customer Service team in order to provide first class exceptional service to customers and support the Training Specialist in delivering training, organising training sessions, providing data for quality checking and assessments and collating & developing training material.

Responsibilities:

* Support the creation of training material for internal training, including soft skills, new starter training.
* Carry out regular & consistent call monitoring & email review
* Ensure you are up to date with the latest in product and system knowledge; communicate effectively with other departments and external stakeholders to cross-reference information for maximum accuracy
* Actively contribute and implement new ideas for the continuing improvement of the training and quality processes.
* Design and analyse regular assessments and feedback surveys on all training delivered.
* Update reports as required such as training needs analysis, statistics on training being attended/achieved, and quality assessment results.

Requirements:

* Solid experience in a customer services environment within a training environment
* Proven intermediate level; Excel, Word & Powerpoint
* Quick and accurate data entry skills
* Ability to work independently
* Good organisational skills and attention to detail
* Ability to work flexibly and under pressure to meet deadlines and targets
* Ability to work well with other departments. Pro - active approach to work
* Strong team player
* High levels of emotional intelligence
* Committed to progressing own learning & development