Reception Manager

Location: UK-Kent-Tunbridge Wells

Salary: £30,000+, coupled with an excellent benefits package

Hours: 45 per week



The Company:

You will be working for a popular venue in Tunbridge Wells. The Venue forms part of a wider insurance company and as a whole they have been voted in the Sunday Time Top Big 30 Companies to Work for.



Role Purpose:

As Front of House Manager your role will be to lead and co-ordinate the efficient day to day running of the reception and housekeeping departments within the venue, to ensure that guests receive excellent service in a safe environment in accordance with company and estate Procedures Policies and legal requirements. The initial element of this role is also to support and help manage the structural, aesthetic and staff development across the departments to achieve the required financial position. This is very much a hands on front of house role which encompasses interaction with all departments in the venue.



Key Responsibilities:



* Working closely with the FOH staff to ensure consistency is maintained throughout the estate.
* Supporting Property Operations and Guest Relations needs
* To assist hotel reservations according to hotel standards
* To check the day's arrivals each morning in order to be aware of the business of the day
* To act as a point of contact for all guests
* Provide high levels of service and efficiency to guests within the business ethos and structure
* Provide feedback from guests to provide a platform for further improvement
* To action/deal with any complaints/queries expressed by guests
* Working within all departments to maintain and improve operational standards
* Regular checks of the building to ensure the highest standard of cleanliness and maintenance.
* Efficient running of Duty Management shifts - complete duty check lists.
* Conducting show rounds in absence of sales/events team
* Greeting clients and running through health and safety requirements
* Demonstrating a visible and approachable presence to customers and staff at all times
* Excellent customer service and recovery
* People Management and Development
* Show continuous initiative by highlighting new opportunities, identifying needs, and sharing ideas to continuously enhance the hotel offering to Operational Director
* Leading and developing the hotels Heads of Department
* Working with the Operational Director to achieve the estate budgets, through regular review and accurate forecasting
* Ensure that your teams have a pro-active and consistent approach to stock control, cost control and cash control

Key Skills and Knowledge:



* Good public relation skills
* Well presented, friendly and enthusiastic
* Hands on and motivated manager - lead by example
* A strong understanding of the hospitality market
* Good Communicator

Essential

* Sensitivity to customers: good relationship skills
* Proven customer skills
* Full understanding of food safety and hygiene
* Strong leadership skills



Competencies:



* Commercial Focus
* Communication Skills
* Customer Focus
* Decision Making
* Flexibility and Managing Change
* Planning and Prioritisation
* Team Working
* Leadership
* Results Focus