Company Profile
Working for a very reputable private hospital who deliver high quality private healthcare services in East Kent. Performing general surgeries, cosmetic surgery, non-surgical cosmetic treatments and physiotherapy, this business are continuing to build a superior service to deliver all healthcare needs and at a service level their clients demand.

Position Expectations
This is an opportunity for a highly self-motivated, 'can-do' individual. If you are able to work on your own initiative, communicate effectively, and take ownership of issues in a fast paced, busy environment, this may be the role for you.

Key Duties
• Provide quality medical audio typist services to Clinicians at all sites using electronic audio dictation facilities.
• Continually maintain an accurate record and bookings system.
• Assist in any clerical duties considered necessary for the smooth running of the department i.e. preparing clinics, booking of appointments, checking of results, sending appointment letters, sending emails and any other clinic administration requirements.
• Answer telephone/email enquiries, relay messages and liaise with consultants, secretaries and departments within the hospital.
• Assist in the provision of a discreet, sympathetic and professional patient service.
• Develop in depth service knowledge and offer information about our services to our clients
• Ensure that all local and in house policies and legal requirements relating to clinical care, Data Protection and Health and Safety are complied with
• Participate in the annual review of departmental policies and procedures to ensure they reflect good practice Work towards retaining ISO9001:2015 and ISO14001:2015 accreditation also participate with Investors in People
• Monitor and accurately record chargeable services provided
• Raise invoices for professional fees and services provided
• Process all referrals in a quick and timely fashion when required, liaising with relevant parties where appropriate
• Ensure compliance with the AQP contract.
• Accurately and securely record patient pathway documentation, in line with finance and billing of patients.

Qualifications and Experience
• Maths and English (GCSE or equivalent) Grace C or above
• Audio Typist Qualification
• Proven experience working in a medical environment
• Proven experience working in an audio typist role or similar
• Good working knowledge of Word/Excel/Outlook
• Organised and methodical in approach


Only suitable candidates will be directly contacted about this position and we will not store or process the data of candidates in any way unless consent has been obtained.