Our client in East Kent are looking to recruit a Network Engineer to join this business at an exciting time, with planned expansion and a number of projects in progress. Salary is dependent on experience.

Your responsibilities include:

* Provide remote and onsite 2nd/3rd line technical support for hardware and software issues to strict SLA's across a wide variety of technologies
* Lead 'Root Cause Analysis' investigations into network faults and ensure all problem tickets are logged into our Helpdesk System, with regular progress notes
* Keep the customer regularly updated with issue resolution progress
* Proactively identify potential problems and issues on customer sites and identify opportunities to implement improved solutions
* Networking design/troubleshooting/installation, along with maintain network diagrams and documentation
* Deliver exceptional customer service and demonstrate the ability and desire to go 'above and beyond' for our customers

Required Skills:

* Experience of working in a busy IT Service Desk environment
* Minimum 3-5 years Cisco experience, performing new installs, upgrades, troubleshooting, along with day to day operations of remote sites.
* CCNA qualified or equivalent experience and exposure to Cisco networks and Security Firewalls, ASA's, VPN's
* Confident customer facing skills and excellent communication skills
* Ability to work effectively within a team and as an individual
* Professional attitude, efficient time keeping, ability to prioritise work and have a flexible approach to working outside of normal office hours if required
* Full UK driving license as you will be expected to travel to customer sites

Desirable Skills:

* Studying towards CCNP or qualified, with exposure to networking software SolarWinds, PRTG, WhatsUp, Pulseway
* Exposure to Netgear switches, Unifi Switches and WiFi devices
* Exposure to Mikrotik Routers
* A solid understanding of Wireless technologies
* A good understanding of VoIP/PBX/SIP protocols
* Exposure to telecommunication upgrades, moves, adds, changes
* Experience of Windows Server platforms and Office 365, Active Directory, MS Office O365 Suite

The company offer a fantastic working environment with a range of great benefits, holiday is 25 days + bank holidays rising to 30 days holiday after 5 years' service, company pension and an ongoing continuous Technician Development programme. Hours of work are Mon-Fri 08.30-5.00 or 9.00-5.30 with an hour for lunch.

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