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* Customer Service & Administrative Assistant (Full Time Work-From-Home) *

  • National Minimum Wage
  • Work From Home
  • How2become Ltd
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* Customer Service & Administrative Assistant (Full Time Work-From-Home) *

*All welcome to apply, including school leavers and those needing flexible working arrangements*

We are looking for a hardworking, self-driven, and professional individual to join our small e-commerce publishing team to provide excellent customer service and fulfil daily scheduled administrative tasks. This job is to be carried out remotely, Monday to Friday, 7 hours per day. There is flexibility on the working hours, but a work schedule will be agreed that must be stuck to. 6-month probationary period.

The ideal candidate must have a hard-working attitude, be reliable, be able to handle difficult and challenging communication from customers in a polite and professional manner (via email, Live Chat, and social media), and be able to work to a set schedule to carry out daily routine tasks. The successful candidate will work from home and report to their line manager daily.

Main Duties:

The Customer Service & Administrative Assistant will work from home and carry out the following role/duties:

• Providing excellent customer service for our globally reaching customers, handling issues and complaints, and promoting engagement within our online community (social platforms such as LinkedIn, YouTube etc.)

• Respond to all customer service emails and Live Chat tickets twice daily using company provided templates, always responding in a positive and professional manner.

• Reply daily to all of the company’s YouTube comments (we have a successful channel of over 650,000 subscribers) and get 100s of comments daily.

• Respond and engage with customers via our social platforms such as LinkedIn.

• Assist customers with their membership, queries, or issues to ensure a great service is consistently provided.

• Respond to feedback left for the company on review platforms such as TrustPilot.

• Keeping track of tasks in spreadsheets and providing a daily report for your line manager.

• Other administrative duties such as handling chargebacks and reporting customer feedback.

• Dealing with requests from your line manager.

Essential requirements:

• A positive attitude, great communication skills, and strong work ethic is a must;

• A desire to work from home and be self-motivated to perform repetitive tasks to a consistent high standard;

• This will be a challenging role due to having to deal with customers on a daily basis, therefore, candidates must be able to act professionally and positive at all times, always ensuring the company’s reputation and brand’s best interest is at the forefront;

• Be comfortable performing repetitive tasks to a schedule each day with a high attention to detail;

• A desire to want to help customers and our social media users and make a positive impact;

• Strong English and writing skills - you must be able to proofread your own work;

• Excellent IT skills (previous experience of using Word, Excel, and social platforms desired);

• Strong computer and typing skills;

• Ability to work on own initiative;

• Ability to prioritise & manage projects in accordance with company objectives and strict timescales;

• Ability to work alone and unsupervised;

• Trustworthy and reliable.

Prior Knowledge:

Training and templates will be provided where required, however, any background in using WordPress, Social Platforms like YouTube, and customer service experience a plus.

Reporting to:

Managing Director

Start date:

Immediate start

Salary:

National Minimum Wage.

Place of Work:

Remote working (home). You will need a PC or laptop to perform this work.

Hours of Work:

Monday to Friday, 7 hours per day. Flexible arrangements can be made. For example, a working day can be split in 4 hours in the morning, and then resumed 3 hours in the afternoon. Once agreed, a schedule for the tasks will be made and must be stuck to.

6-Month probationary period.

Applications:

Please send applications to Andy Bosworth (Managing Director) via the apply online button.

  • Advertiser: Direct Employer
  • Posted on: 08/04/2021 18:33