IT Helpdesk Analyst

Medway

Temporary

£11 - £14 per hour (Dependent on experience)



Are you an experienced Customer Service professional?

Do you have experience/ a desire to work within the IT industry?

We want to hear from you !



This is a rare opportunity to join a sought-after employer on a temp-perm basis as a Helpdesk Analyst in Medway.



You can expect to be:

* Providing excellent customer service as the initial telephone contact for all telephone enquiries
* Logging incoming user calls on the system
* Communicating with users all relevant information and escalating calls when necessary
* Closing calls quickly and within company guidelines
* Providing IT support when possible



The successful candidate will be/have:

* Experience within a similar role
* An IT related qualification
* Outstanding telephone customer service skills
* Experienced logging calls on a ticketing system would be advantageous
* Organised with strong attention to detail.



This an exciting opportunity where you will have the opportunity to join a hard-working team and develop valuable skills. The role is office based within Medway, Kent.

If you love providing excellent Customer Service and are keen to gain experience within the IT industry, we want to hear from you!

Apply now to be considered for the IT Helpdesk Analyst vacancy!



This role is being handled by Beth Floyd for Pearson Whiffin Recruitment.

Not quite the right role but still looking?



Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.



Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.



By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!