Job title: Customer Service Representative - GAYE
Job Reference: KL798
Contract: Permanent, Full Time 35 hours per week
Location: Kings Hill based with Hybrid working
Salary: £21,930 per annum


We have an exciting opportunity for you to join our team as our Customer Service Representative for Charities Aid Foundation (CAF). You will be an integral part of our award winning team, who deliver efficient and effective customer service to existing and prospective customers that seeks to anticipate, respond to and exceed customer expectations at all times within a pro-active Give As You Earn team. To actively promote CAF’s products and services to recognise sales opportunities and to increase new business through sustaining and upgrading the existing customer base.

At CAF you will be joining an international workforce who are passionate about accelerating society’s progress towards a fair and inclusive future for all. We are people centred, driven by innovation and together we are building a leading great and safe place to work.

In return for joining as our Customer Service Representative – GAYE you will receive:
• Salary £21,930
• 30 days holiday plus bank holidays
• Excellent – on-going training programme
• Excellent pension scheme
• Private Health care cover
• Life assurance
• On-going learning and development
• Annual flu vaccination
• Employee Assistance programme to support your health and wellbeing
• CAF volunteering day
• Sodexo Discount Platform

As our Customer Service Representative your key responsibilities will include:
• Complete on boarding checks using our on boarding criteria for any clients wishing to open a GAYE contract with us.
• To respond to enquiries from customers and internal stakeholders, in a professional, timely and efficient manner in accordance with
• departmental standards (SLA’s) and KPI’s
• To pro-actively promote CAF products and services which CAF can offer, in line with enquirer’s need
• Maintaining awareness of and complying with relevant CAF policies and procedures that fulfil legal/audit requirements (eg Data Protection
• and CAF’s Complaints Procedure)

Skills required of our Customer Service Representative:
• Experience in a customer service environment.
• Computer literate.
• Experience in managing customer expectations and developing customer relationships.
• Good organisational skills.
• Proficient in English (oral and written).

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

Interested in joining us as our Customer Service Representative and being part of an organisation who are people focused and are “Together Building Opportunity”. If yes, apply today, we would love to hear from you.

Please send your CV and Covering Letter to Recruitment@cafonline.org quoting reference number KL798

If this method of applying is not accessible, please contact a member of the HR team on 03000 123 566 to discuss how we can support you to apply.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.