Permanent

Multiple Roles Available

There is an exciting opportunity for an enthusiastic individual to join the Student Support team within the Student Wellbeing Service at Canterbury Christ Church University. Offering a friendly first point of call and to work with the wider team to deliver the best student experience and support for students during their studies. They would be working alongside a team of Support Advisers and Case workers helping to ensure academic progress, student retention and widening participation.


Background of department

To deliver an outstanding student experience at Canterbury Christ Church University, through the delivery of an enabling, responsive and student-centred service.

The principal purpose of Student Wellbeing Service (SWS) is to:

- Welcome, support and empower students throughout their programme.
- Provide clear advice to aid retention.
- Identify, monitor and support vulnerable and ‘at risk’ students via early intervention mechanisms.
- Work closely with a broad range of staff to ensure students are safe and their wellbeing is not compromised whilst attending university.
- Support students in making personal life transitions and deal with any difficulties that impact on their ability to study.
- Facilitate academic achievement by removing barriers to progression and helping students maximise their learning opportunities.


The Role

- The post holder will be responsible for providing clear advice, guidance and signposting for students, and staff
- They will have knowledge in university procedures and policies to advise students appropriately and will work alongside I zone colleagues as required.
- The post holder will support open days
- The post holder will provide excellent customer service as a first point of contact, greeting and welcoming students in a friendly and welcoming manner, via front desks duties and over the phone
- The post holder will escalate cases as required if they are more complex and therefore needing case management. In addition, they will flag risk to appropriate managers in a timely fashion.
- The postholder will be responsible for inbox and telephone triage work for SWS, connecting students promptly to the correct team for follow up
- The postholder will keep informed of all activities in relation to support across the university so they remain informed and up to date on current university support initiatives to enable early intervention and connectiveness


The Person

You will be educated to GCSE /level 2 or equivalent experience. Customer Service experience is essential with good written and verbal communication skills. Knowledge or experience of using data bases and record keeping systems would be advantageous.


Additional Information

Canterbury Christ Church University is committed to equality of opportunity, supporting and encouraging underrepresented groups as well as valuing diversity. We promote wider inclusion through our polices such as the Race Equality Charter, StoneWall for LGBT+ groups and the Disability Covenant, guaranteeing an interview to all disabled candidates which meet the essential criteria for our roles.

We aim to create an inclusive working culture in which all employees feel valued. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates, which are currently underrepresented throughout Canterbury Christchurch. We are committed to improving employment opportunities for ethnic minorities. We also welcome applications from LGB, Trans and Non-binary candidates. All applications decisions and progression opportunities through the University will be determined by personal merit only.

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