Swale Borough Council

POST TITLE: Customer Service Advisor SECTION: Customer Services SALARY: Grade 3 (£23,997 - £25,203 pa) Location: Sittingbourne, Kent Contract Type: Permanent Permanent post: Full-time 34hrs Monday to Thursday 9am to 5pm & Friday 9am to 1pm About the Role We have an opportunity for a full-time Customer Service Advisor to join our team. As the first point of cont ct for Swale residents, you will handle a high volume of enquiries primarily by telephone, while also supporting customers through email and face-to-face interactions at the Sheppey and Sittingbourne reception areas. The role requires providing accurate information and advice using council systems and always ensuring a customer-focused approach and experience. This includes: - Responding to customer enquiries efficiently via telephone, email and in person - Talking and typing simultaneously to record and provide accurate information and advice - Delivering a professional, empathetic customer-focused service - Being adaptable and resilient under pressure The ideal candidat

POST TITLE: Customer Service Advisor SECTION: Customer Services SALARY: Grade 3 (£23,997 - £25,203 pa) Location: Sittingbourne, Kent Contract Type: Permanent Permanent post: Full-time 34hrs Monday to Thursday 9am to 5pm & Friday 9am to 1pm About the Role We have an opportunity for a full-time Customer Service Advisor to join our team. As the first point of cont