High Street Surgery, Dover is seeking a motivated and experienced Reception Manager to lead our busy reception team. The successful candidate will ensure the smooth and efficient running of the reception area, maintaining excellent standards of patient service and staff performance. You will pay a key role in developing the reception team, ensuring that every patient interaction whether in per on, online, or by phone, is handled professionally and compassionately. This is an excellent opportunity for someone who enjoys managing people, thrives in a busy environment and is passionate about improving patient experience. Main duties of the job • Lead, supervise and support the reception team to ensure a high standard of service delivery. • Oversee the daily running of reception, ensuring smooth workflow and appropriate staff cover. • Monitor and allocate eConsults and incoming queries efficiently. • Manager patient registrations and online service registrations including proxy requests. • Handle and defuse potential complaints in a calm and professional manner.

High Street Surgery, Dover is seeking a motivated and experienced Reception Manager to lead our busy reception team. The successful candidate will ensure the smooth and efficient running of the reception area, maintaining excellent standards of patient service and staff performance. You will pay a key role in developing the reception team, ensuring that every patient interaction whether in per