To ensure the effective management of time maximising on revenue from Safety team

To provide assistance to the Operations Manager in the delivery of core services to Complete H&S clients.

For this role you must:
▪ Have a minimum of 3 years practical experience in a customer service and/or administrative role.
▪ Have excellent oral and written communication skills, with good mastery of the English language.
▪ Demonstrate an ability to relate easily with clients and colleagues, to understand and empathise with their circumstances.
▪ Be a highly effective administrator who is able to use time effectively and identify opportunities to further improve service delivery.
▪ Be able to multi-task and show attention to detail
▪ Have proven ability with Microsoft Office, particularly Word and Excel

Main Duties
The main duties associated with this role are to:

• Responding to incoming requests via email / telephone inbox - identifying urgent requests which need a rapid response, e.g. HSE
intervention, accident, etc.
• Updating schedules/diaries with appointments
• Handle and redirect incoming phone calls from clients
• Liaising with consultants where technical assistance with queries is required.
• Responsible for work diaries and scheduling, planning, booking and organising training, venues and courses etc.
• Undertake all training course administration liaising with delegates, trainers, agencies and awarding bodies (both pre and post
completion)
• Sending Outlook calendar invites to clients for physical and virtual safety audits.
• Chasing up outstanding requests, e.g. confirming dates for client visits so we can make travel arrangements etc.
• Send out reminders when three-yearly refreshers are due.
• Managing master spreadsheet containing client information and keeping this up-to-date.
• Maintain detailed records for both internal and external audits by awarding bodies.
• Plan and maintain spreadsheet of planned site inspections for clients.
• Set up dedicated folders for client to store documentation, sending out documentation such as LRs, RAs, reports etc. once formally
issued and signed off (then filing as appropriate).
▪ To support the Operations Manager with fee paying client activities such as the completion of SSIP applications and similar documents.
▪ Carry out such other duties that are consistent with the nature, responsibilities and standing of the post.