Allocations officer needed - Hybrid Working model

Your new company

A housing association who focusses on changing lives and helping every client they have to create a better future for themselves and their loved ones.

Your new role

You will be making the best use of the homes by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decants and under-occupation.

Duties will include:
* Maximising income by minimising rent loss through effective management of the empty homes and lettings processes.
* Helping customers to understand their responsibilities as tenants and how to sustain their tenancy.
* Reducing under occupancy in the homes.
* Administering the decant process to support the delivery of required works and achieve customer satisfaction.
* Working with the partners to ensure the Home Standard is met.
* Building relationships with local authorities and other partners to assist with their homeless and other housing duties.
* Providing clear and accurate information to customers taking into account their individual needs, so they receive a genuine and positive experience.
* Continuously supporting the development and use of ICT to provide an efficient, modern and responsive service.
* Undertaking other duties as required for the level of the post

What you'll need to succeed

* Current knowledge of housing allocations, mutual exchanges and homelessness.
* Experience of delivering a positive customer focused service.
* Proven communications, interpersonal and written skills adaptable to all audiences.
* Proven ability to take ownership of challenging messages and difficult conversations with customers, colleagues and stakeholders to successfully resolve their issues.
* Proficiency in Microsoft office packages. Confident in learning in-house bespoke systems.
* Proven experience of being able to prioritise competing commitments and work accurately under pressure, whilst delivering excellent performance against agreed objectives.
* Experience of interpreting and applying policy information.

What you'll get in return
* Dedicated recruitment consultant.
* Holiday pay.
* Competitive pay rates.
* Access to live roles first hand.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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