Administration Supervisor

We have an exciting opportunity for someone with excellent organisational and supervisory skills to oversee a team of Administrators for our client, who is an established household name in insurance. This role is based in Ashford, is a 35 hour a week (9am to 5pm with an hour for lunch), Monday to Friday position.

Salary will be c£25,000 with benefits to include:

* 26 days holiday plus bank holidays
* The option to buy or sell 5 days after probation
* Birthday day off
* Health Shield cash-back plan
* Death in service
* Free parking
* Friday fruit delivery
* Annual company trips for staff

Duties will include:

* To ensure the effective provision of administration services - assessing, planning and managing workload and team members' performance. Includes providing and managing cover across the team for absences/high workload.
* Positive interactions with customers: answering calls, directing to the appropriate person, greeting visitors to the office and contacting customers to support their insurance needs.
* Effective management of stock, ordering stationery, incoming and outgoing post.
* Effective administration of credit control processes including customer payments and processing refund requests within required timeframes.
* Engage and motivate your team member/s in a way that enhances performance and contributes positively to being a great place to work.
* Proactively support the training delivery and learning and development of the team.
* Apply relevant people management processes and resources to support the performance of your team member/s, including ensuring regular and effective communication through monthly 1:1 meetings, performance reviews and ad hoc meetings as required.

The ideal candidate will have:

* Experience in customer service/customer facing roles
* Experience managing or supervising others/team
* Office or front desk experience
* Effective and professional verbal and written communication skills
* Excellent attention to detail and organisational skills
* Good IT skills, especially Microsoft Office
* Good maths and problem solving skills
* Able to manage own workload and able to work effectively under pressure
* Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
* Demonstrate commitment to quality and compliance with procedures/regulations using due care, skill and diligence

CVs in Word please.

The role is subject to Disclosure and Barring Service (DBS) checks and CCJ checks.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. s.mcdermott@newappointmentsgroup.co.uk