Job Title: Head of Delivery - specific region

Location: Home-Based

Report To: National Delivery Director

Direct Reports: Regional Team Managers and Centre Managers

DBS Disclosure: Yes

Job Purpose:
Accountable and Responsible for the management and delivery of the Regional Business Plan against a dashboard of KPIs, including financial, staff and learner performance, ensuring the learner journey is delivered to the standard expected.

Key Responsibilities and Accountabilities:

* To be responsible and accountable for the effective management and delivery of the Regional Business Plan, from development and agreement of targets and activities to support and underpin the corporate Strategic and Business Plans, through to delivery of agreed KPIs, financial performance, resources, and staff performance including appraisals.
* To ensure that the learner\'s journey is delivered to the expected standard as set by the Standards and Assurance team with agreed targets for all the learners that are achieved.
* Ensure Safeguarding is always maintained throughout the region adhering to the policies and procedures set out by the Standards and Assurance team. Follow any escalation required adhering to the statutory requirements.
* To contribute to the work produced by the Standards and Assurance team that set out the learner journey and the standard expected to be delivered.
* Manage the assessment and teaching within the region through the Managers (including Centre managers) to meet the targets as agreed within the business plan.
* Through the managers, they oversee the management of the individual targets at assessor and tutor level identifying any issues, suggesting proposals and mitigations of reduced delivery against the regional business plan.
* Ensure regular team meeting take place at the local and regional level.
* Ensure that the tutors and assessors work together to deliver 3 standard learner reviews each year with relevant information to inform learners and employers of their progress.
* Ensure that all Centres are optimised with learner numbers based on the capacity available, reducing the reliance on the subcontracted provision.
* To manage the relationship of subcontracted provision within the region at the Principal or Vice Principal level, ensuring regular performance management meetings in place (based on risk) and intervention were required to bring it back on track or reduce the contract to the appropriate level.
* To manage the relationship with any national accounts or large employers with head offices within the region including performance of the learners, resolution of issues, deployment of appropriate resources.
* To maintain an awareness of developments in products and services, ensuring professional knowledge is always up-to-date within the team. Input to the materials used by the training team to assist with upskilling the team members as relevant.
* To build and maintain good working relationships with external parties, attending and assisting with relevant networks, events and committees in order to promote career business wherever possible and to feed back as appropriate on external developments. These include but are not limited to ECA, JIB, LSIPs and career events.
* To ensure readiness at any time for external inspection or audit at any time.
* Share good practice based on delivery experience and results to inform the next iteration of the business plan.

Person Specification

Essential Requirements:

* Educated to HNC level or equivalent with 6 good O Levels/GCSEs or equivalent including Maths and English (A-C)
* Proven management experience with responsibility of large teams over a geographic area
* Management against KPIs and working across an organisation in a matrix style
* Excellent IT skills including use of databases/dashboards for performance information
* Good communication and presentation skills
* Driving Licence
* Live within the region responsible for limiting the amount of travelling time
* Working knowledge of building services engineering and related industries
* Working knowledge or experience of work-based learning and government-funded training provision with the rules and associated regulations
* Experience of remote management

Desirable:


* Specific teaching or assessor trade qualifications in either electrical or plumbing qualifications

What you need to do now
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