Job purpose:
The primary purpose of the role is to plan the engineers daily, organizing their work to ensure they attend within KPI’s, apply for any permits and access has been applied for to ensure no aborted visits. You will additionally be supporting the service team with admin duties. The key is for communication with the service team and the engineers directly to work together to ensure smooth running of the department.
You will report directly to the Service Support Manager.

Attributes required:
* Excellent telephone manner and IT skills, including Office 365
* Excellent organisational skills
* Ability to prioritise workload and take initiative

Main Responsibilities:
• Allocating jobs to engineer’s for the correct length of time with description updated to access times, site contacts, where parts are kept and any other information relevant to the visit for engineer.
• Ensure multiple visits to sites are scheduled together. Travel time is kept to a minimum for all engineers and their working hours adhered to.
• Confirming all visits and times with clients where possible and update clients adding correct tags
• Answer phone calls to engineer’s, ensuring you are putting an end of day exclusion on the engineer if no other work is available for them
• Organising permits/rams, guaranteeing they are accurate for engineer to obtain access and complete works
• Allocate the correct number of engineers/hours required for the job
• Approving the service invoices and putting jobs to be scheduled.
• Support the service team where possible, chasing for parts to ensure that the have been received and then allocated
• Ensuring the station permits are valid and up to date, including any other sites which have annual permits
• Organise site training for engineers, including roof inductions, CP, train stations and airports
• Permit information to be kept up to date on the permit spreadsheet to allow all personnel to obtain access