Job Title: Service & Repair Centre Coordinator
Reporting To: Service & Repair Centre Team Lead

The Role
As a Service & Repair Centre Coordinator, you’ll be integral to our day-to-day operations. You’ll keep repair activities running efficiently, support customers, and make sure equipment flows through the repair process efficiently and accurately.

You’ll work closely with our Technicians and wider Internal Teams, helping to create a service experience that is organised, responsive, and authentically customer-focused. If you enjoy variety, problem-solving, and being the person who keeps everything on course, this role offers a lively and rewarding environment.


Customer Interaction
 Be the first point of contact for customer enquiries, offering clear updates and friendly, professional support throughout the repair journey.
 Update customer FM portals where needed and ensure communication is timely, accurate, and easy to understand.
 Build positive relationships by proactively engaging with customers about their service, and or, repair ensuring they always stay informed and well supported.


Coordination & Support
 Coordinate the daily flow of repair work, helping to allocate tasks, track progress, and keep priorities aligned with deadlines.
 Work closely with the Team Lead and Technicians to ensure the right jobs are prioritised and completed in the appropriate order.
 Provide essential administrative support, including managing call logs, arranging collections, raising purchase orders, generating invoices, processing credits, and handling loan or hire
equipment.
 Assist with scheduling service and repair activities in line with SLAs, making sure customer
expectations are consistently met, or exceeded.


Inward Processing
 Manage the daily intake of customer equipment, ensuring every item is handled with care and logged accurately.
 Unpack deliveries, complete detailed inventory checks, and record service or repair calls in the ERP system.
 Keep the storage area organised and secure, ensuring equipment is easy to locate and ready for the next stage.
 Work with the Team Lead to schedule repair activities based on urgency, parts availability, and service requirements.


Skills & Experience
 Administrative or coordination experience in a similar operational environment.
 Confidence using service management systems and Microsoft Office, with familiarity in quotes and invoicing.
 Strong communication skills, able to work well with customers and colleagues alike.
 Excellent organisation and planning abilities, with an ability for keeping multiple tasks moving.
 Comfortable working in a fast-paced setting, balancing priorities without losing accuracy.
 High attention to detail, especially when entering or managing data.
 Effective time management, ensuring deadlines are met and work stays on track.
 A growth mindset, with enthusiasm for learning and developing new skills.



The package
 Salary of £33,733 per annum dependant of experience
 Full time contract, 40 hours per week, Monday to Friday
 33 holiday days per year (inc Bank Holidays)
 Contributory Pension Scheme
 Opportunities to train and progress
 Countryside-based Head Office, within short distance of mainline train station
 On site car parking
 Staff events, such as the Big Summer Ball and Awards Scheme


Location
Burtons Medical Equipment Limited, River Farm Business Park, Chart Hill Road, Staplehurst, Kent. TN12 0RW