We have vacancies for Conveyancing Assistants to join our Shared Ownership Resales team based in our Whitstable office. These are full-time office-based role covers 08.30 – 17.00, Monday to Friday and is inclusive of a one-hour lunch break.

The positions are administration and customer service roles working alongside and supporting experienced Conveyancers. You will become the main point of contact on client files, dealing with the clients, Housing Associations and their solicitors, estate agencies, mortgage companies and mortgage brokers. You will also support your Conveyancer by dealing with conveyancing process administration tasks which will assist in progressing sale and purchase transactions.

Prior experience is not a requirement (though experience in conveyancing would be advantageous), but having a positive, flexible and professional approach is a must. Full on-the-job training will be provided.

Key Duties of the Role:
Supporting clients from the point of instruction to exchange with regular communication and updates (by both telephone and email communication);
Preparing documentation for clients to read and sign on both sale and purchase transactions;
Utilising third party websites such as Land Registry, Lender portals and search company portals to progress transactions;
Providing regular communication with housing associations, estate agencies, solicitors, mortgage lenders and mortgage brokers on behalf of the client;
To undertake additional tasks as deemed reasonable to meet the needs of the team in the delivery of excellent client customer service.

Requirements for the Role:
Client and customer service focussed with the ability to maintain effective communication throughout the process, and managing client requirements;
Ability to prioritise your workload;
Use IT systems efficiently;
Good interpersonal skills and telephone manner;
Highly organised with a keen eye for detail;
Good verbal and written communication skills;
Minimum of 5 GCSE’s A – C/9-4 or equivalent is essential, English Language or Literature being one of the 5 GCSE’s obtained;
Previous administrative or customer service experience is essential.
Legal and/or Conveyancing experience is advantageous but not required.

Benefits:
20 days holiday plus bank holidays and additional time off during the Christmas closing period
Eye care voucher scheme
Flu vaccination vouchers
Company pension scheme
On-site parking
Casual dress
You must be eligible to work in the UK.

We are an equal opportunity employer dedicated to building an inclusive and diverse workforce. We can provide accommodations during the recruitment process upon request. Information received relating to these accommodations will be addressed confidentially.

Job Types: Full-time, Permanent

Work authorisation: United Kingdom (required)

Work Location: In person