Supply Chain Administrator (Temporary)

Supply Chain Administrator (Temporary)

Monday - Friday

39 hours per week

£9PH

To start ASAP till end March 21

This role will be working closely with the Customer Service Team leader, to provide expectation levels of customer service to both UK and export customers, to be a key source of communication, processing orders and meeting customers high expectations.

What you'll be doing:

· Develop and maintain customer relationships across UK businesses

· To be the first point of contact for general enquiries within supply chain

· Liaise with customers and members of the sales team both internal and remote, keeping them up to date with stock

· Keeping the customer informed of the status of their order, including any delays, product availability and credit issues by telephone and followed up by email

· Process incoming orders from customers in line with the order processing procedure

· Transferring orders onto the SAP system and issuing order acknowledgements to customers

· Liaising with Procurement to order non-stocked items

· Helping customers with any queries that they may have and directing them to the correct department if necessary such as Procurement, Sales or Accounts

· Maintain a good level of product knowledge

· Support Supply Chain Coordinators with overseas customers when required

· Any other duties as required

Experience

· Essential: Customer focused role, telephone and email customer service experience

· Desirable: Previous experience in a similar role, manufacturing background

Technical skills

· Essential: Computer Literate with knowledge of Windows operating system

· Desirable: SAP

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.