Customer Engagement Officer

  • £28,420
  • Gillingham, Kent
  • Mhs Homes

Our customers’ needs are at the heart of all that we do.

We’re looking for an innovative, enthusiastic person to join us in an exciting new role of Customer Engagement Officer to help bring our customers’ voice into the services we provide. You’ll be proactive, an excellent communicator, and a real “ideas person”, who is used to engaging with a diverse range of customers across a variety of communication channels. You’ll play a crucial role in helping us to be a more visible, positive presence in our local communities, as well as strengthening our relationship with both our customers and wider communities. Working within the Business Improvement team, you’ll work closely with a range of colleagues across the organisation to turn customer insights into real actions, developing a rich understanding of our customers along the way.

About you:

You’ll have a real passion for delivering great customer service, with demonstrable experience of using customer insight to inform service design and delivery

You’ll have great facilitation skills, with experience of running customer-based focus groups and workshops across a variety of channels

You’ll have experience of designing and delivering engagement and participation activities, including face-to-face and online events, focus groups and meetings

You’ll be used to using a range of primary research methodologies to gather customer data, views and experiences

We offer:

28 days' holiday per annum

Flexible staff benefits

A performance-based bonus

A superb office environment

A great team of colleagues

Next steps:

Does this sound like you? Then we'd love to hear from you. Please take a look at the Role Profile for the post, and submit an application form via our e-recruitment system.

You can find out more about working for #teammhs here:

We are expecting to receive a lot of interest in the role, and so we may bring forward the closing date for applications. You are therefore encouraged to submit an application as soon as possible, if you are interested in the role.

Interviews will be held on Wednesday 28th and Thursday 29th April 2021.

Interview arrangements will reflect current guidance about coronavirus. We'll confirm further details with candidates who are shortlisted to attend an interview.

All applications must be made via our e-recruitment system, and direct applications will not be considered.

Please apply for the role via the following link;

We look forward to hearing from you.

  • Advertiser: Direct Employer