Installation Administrator – 6 month fixed-term contract

Swale Heating are one of the biggest and most recognised heating specialists in Kent. We have been operating since 1972 - meeting the heating needs of the South East of England. We are trusted by our customers to keep them safe and warm, every day of the year.

We are currently looking to recruit for Installation Administrator on a 6 month fixed-term contract to be based in in our Head Office in Sittingbourne, Kent.

This is a fantastic opportunity to work with the largest independently owned heating company in Kent. If you're looking to work for a positive and forward-thinking company, then this is the role for you!

Benefits:

We offer a competitive salary and benefits which includes pension, 20 days annual leave increasing to 25 with length of service, holiday buy and sell scheme, long service award, paid leave for volunteering, employee discount shopping/travel/cinema scheme, discounted healthcare scheme and employee wellbeing programmes. We also provide a challenging yet rewarding work environment with opportunities for career development.

Purpose of the role:

To manage the day to day operations of Installations for your allocated geographical area, ensuring that it delivers agreed performance targets and KPI’s. To ensure that your team are operating within a safe system of work and legal compliance. To promote a high standard of work and customer service excellence. To create a winning team that delivers Swale Heating Ltd. objectives and vision and upholds internal policy, procedures and values.

Skills & Experience:

• GCSEs A-C
• Strong communication skills, including telephone and computer (Excel)
• Experience of recording work, data entry and closing off jobs when finished.
• Proven ambassador for customer service excellence.
• The company operates extensive IT systems and mobile technology. You will be expected to familiarise yourself with the operation of such systems.

Key Tasks include but are not limited to:

• To deal with incoming and outgoing customer telephone calls.
• To liaise with the customers to ensure that all is progressing well to provide information with ongoing works.
• To adjust the client details on our operating system.
• To maintain accurate date input and keep spreadsheets up to date.
• Manage incoming emails from both clients and other internal departments.
• To close work off ensuring that all documentation is available, fit for purpose and have been recorded correctly.
• Where required adjust the LGSR and annual servicing dates such that compliance is managed correctly.
• To be responsible for any additional material orders being sent to the jobs is correctly authorised and recorded.

Behavioural Competencies:

a) Communications
b) Customer focus
c) Contribute to team success
d) Quality Orientation
e) Managing work and time utilisation

This role is based in our Head Office in Sittingbourne.

Hours of work: This is a full-time position working 37.5 hour per week.

If you are interested in the role then please apply. If you would like further information, contact the recruitment team on 01795 513999.
Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.

Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.

By applying for this position, you agree to our Terms and Conditions and Privacy Policy located on our website https://www.swaleheating.com/.