Customer Services Team Leader
  £27000 - £30000 per annum + + bonus
  Chatham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Service Team Leader
Chatham, Kent
£27,000 to £30,000 + c£5k Bonus

Customer Service Team Leader required for a leading company based in the Chatham. You will be responsible for managing the day to day operations of the customer support teams, and driving the continuous improvement of processes

Responsibilities will include:

* Motivate and inspire the team to reach and exceed all set targets / KPIs
* Coach the team to maximise every interaction with every customer
* Lead by example, coach and motivate the team
* Ensure the team have a continuous line of communication with customers
* Ensure and deliver results to customers in a timely manner
* Action and resolve verbal and written complaints, only escalating when required
* Work with department Team Leaders to implement best practice
* Accurately identify product issues and take appropriate action to resolve them
* Candidates should have proven skills in customer services based team management, act as a day to day point of contact for individual team members, as well as guiding whole teams through change and service improvement.

Essentially the role requires a customer service based manager/team leader with a proven background of leading and driving forward a customer services team

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


Advertiser: Agency

Reference: CJM1313

Posted on: 2021-04-26 09:34:11

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Call Centre - Customer Service - Chatham, Kent

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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Service Team Leader
Chatham, Kent
£27,000 to £30,000 + c£5k Bonus

Customer Service Team Leader required for a leading company based in the Chatham. You will be responsible for managing the day to day operations of the customer support teams, and driving the continuous improvement of processes

Responsibilities will include:

* Motivate and inspire the team to reach and exceed all set targets / KPIs
* Coach the team to maximise every interaction with every customer
* Lead by example, coach and motivate the team
* Ensure the team have a continuous line of communication with customers
* Ensure and deliver results to customers in a timely manner
* Action and resolve verbal and written complaints, only escalating when required
* Work with department Team Leaders to implement best practice
* Accurately identify product issues and take appropriate action to resolve them
* Candidates should have proven skills in customer services based team management, act as a day to day point of contact for individual team members, as well as guiding whole teams through change and service improvement.

Essentially the role requires a customer service based manager/team leader with a proven background of leading and driving forward a customer services team

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


Advertiser: Agency

Reference: CJM1313

Posted on: 2021-04-26 09:34:11

I want to receive the latest job alerts for:

Call Centre and Customer Service jobs in Chatham, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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