Hours: 9am-5pm
Contract: 9 Months fixed term
Report to: Skills & Training Manager
Salary: £19,000
Location: Folkestone

Social Enterprise Kent is a respected organisation providing high quality training and community support within Kent. As a key member of the team, you will manage daily sales and training activities, as well as generating new commercial leads and managing existing customers.

The role will be based in our Folkestone office; however, you will be required to work from our Margate office from time to time, and occasionally to support other training venues in Kent where needed. Early or late working may be required occasionally to meet customer needs, this will be agreed in advance.

Main Duties and Responsibilities

• Support the Training & Events Coordinator with the end to end booking process, coordinating trainers, venue bookings and training materials.
• Maintain the training sales database (Salesforce).
• Ensure excellent customer service is given to customers, and that you are a ‘go to’ person for any enquiries.
• Support the Training & Events Coordinator with management of course attendance and certificates.
• Ensure booking confirmations, course materials if required, invoices and feedback forms are sent to customers.
• Support the Training & Events Coordinator with management of customer feedback management and identify any areas for improvement or praise to escalate to the Training and Skills Manager.
• Monitor course feedback to ensure areas for improvement are identified and good practice is built upon.
• Support the Training & Events Coordinator with management of training resources (e.g. IT resources, refreshments, training materials)
• Manage participant registration to projects.
• Supporting with trade fairs and exhibitions and other B2B and B2C events
• Support with sales and marketing, including social media and researching new promotional areas and courses
• Provide administrative support to the wider training team as required.
• Helping to meet business and sales plan targets.
• Helping with general office administration.
• Liaising with Finance to ensure all sales and invoicing information is provided to enable timely reporting and billing, and following up on customer payments.


Minimum Desirable
Qualifications • GCSE English • Level 3 qualification in Customer Service, Business Administration or similar

Experience • Good administrative experience
• CRM experience • Salesforce CRM
Skills and Abilities • Excellent written and verbal communication skills
• Excellent customer service skills
• Good IT skills, confident with Emails, Outlook, CRM and databases
• Good at building relationships, face to face and on the phone
• Strong organisational and planning skills
• Able to manage own workload
• Excellent organisational skills and attention to detail
Knowledge • Knowledge of training and employment courses and qualifications
Personal Qualities • Attention to detail
• Team Player
• Committed to achieving
• Customer focused
• Can do attitude