£27,322 to £32,142 per annum

Croydon

36 hours per week - 2 week rota (details below)

Permanent



Are you committed to delivering excellent customer service?

If you have a proven track record in delivering positive outcomes for customers and an ability to manage customer expectations with excellent communication skills, then this could be a great opportunity for you to join our Customer Service Sales team.

With experience of using Telephony and CRM systems you'll provide a high quality inbound and outbound service through telephony, postal, email and other multi-channel platforms such as Web services and self-service portals.

You'll take ownership of customer enquiries and be effective, proactive and positive in your approach, ensuring correct information is given and that queries are dealt with efficiently in line with targets.

Using your excellent organisational skills and ability to prioritise your own workload you'll carry out a range of administrative tasks whilst communicating with customers and liaising with colleagues as required.With experience of working in a fast-paced or sales related customer services environment, you'll be able to manage or resolve complaints effectively and sensitively and act as first point of contact where possible.

Proficient in using Microsoft packages, such as Outlook, Excel and Word, you'll work well within a team environment and demonstrate a professional and approachable attitude.

If this sounds like an opportunity for you then get in touch today!

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

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Competitive salaries that are benchmarked regularly against current market rates
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Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
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A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
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Matched pension contributions of up to 7.5% of your salary with generous life assurance
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Flexible and agile working for the majority of our employees.

Other perks

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Company Bonus Scheme
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Eye care vouchers
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Holiday trading scheme allowing you to buy and sell leave
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Free counselling and legal advice scheme for you and your family
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Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

Closing Date: Sunday 15th May 2022 at midnight.

For further details on this vacancy and to download the role profile Customer Service Executive - Sales please visit our website or click 'apply'.



The Customer Service Sales team currently work on a 2 week rota;

Week 1 - Monday to Friday

Week 2 - Tuesday to Saturday

Monday to Friday - 9am to 5pm or 10am to 6pm

Saturday - 10am to 4pm



Applicants must be able to travel across regions as required.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.



Clarion Housing Group

Clarion Housing Group is the UK's largest provider of affordable housing. We are committed to playing our part in tackling the housing crisis, both as a social landlord and developer of new housing.

More than 350,000 people call a Clarion home their home. Our mission is to provide and maintain good quality housing for our residents and to build communities through high quality design and placemaking.

We are a social business, reinvesting our profits into building new homes and providing support and opportunities to our residents through Clarion Futures, our charitable foundation.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.