Operations Scheduler

£24-30,00 DOE
Tunbridge Wells- Good links to Public Transport



Pearson Whiffin currently have a fantastic opportunity for an Operations Scheduler to join a friendly team within an ever growing national company. It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.



Duties include:

* Managing key Client accounts from compiling quotes, booking in jobs, compiling, sourcing materials and access equipment, and ensuring works are carried out, whilst ensuring KPI's and SLAs are met
* Answering queries from our clients both via email and on the telephone
* Generating quotes and chasing approval of quotes
* Scheduling routines and jobs and managing technicians' diaries
* Building and developing positive relationships with clients and potential new customers, to maintain and grow account revenue



The right candidate will have/ be:

* Previous experience in a similar role
* A confident, personable, and professional personality that will allow you to build client rapport
* Exceptional communication skills including telephone manner
* Self-motivated with strong prioritisation and personal organisation
* Meticulous attention to detail
* Is supportive and approachable
* Drive to succeed and progress within the company



As an Operations Scheduler, you would be playing a vital role within an expanding business, managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA's, and exceeding their expectations whilst growing account revenue for the business through quotation generation. You will have the ability to work well within a fast-paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.



If you feel you meet the above criteria, please apply for immediate consideration!



This role is being handled by Lisa Belcher Lisa@pearsonwhiffin.co.uk , 01732 795108 Senior Executive, Recruitment Consultant for Business Support at Pearson Whiffin Recruitment.



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