Contact Centre Quality and Compliance Executive

Our client a leading UK supplier to homes and businesses based in Thurrock is seeking a Quality and Compliance Executive to join their team.

Monday to Friday

Salary: £28,000

Core Responsibilities:

* Monitor, coach, and grade Customer Service agent's interactions with customers.
* Design and deliver training aligned with company expectations.
* Drive the quality, Improve customer experience and identify opportunities for enhancement
* Identify skill needs and gaps and recommend appropriate coaching



Skills & Experience:

* Excellent communication and time management skills.
* Experience in quality monitoring and compliance
* Ability to influence and drive process improvements.
* Proactive and adaptable with a passion for quality and training.



Apply now to join our dynamic team and make a difference!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.