Sales Support Administrator
  £25000 - £27000 per annum + + Benefits
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Sales Support Administrator
£25k - 27k

Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.

My client is looking for an experienced Sales Support Administrator to join their growing organisation.

You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.

The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team.

Customer services responsibilities
- Answering telephone enquiries - UK and Export
- Responding to Customer Emails - UK and Export
- Daily/Weekly/Monthly reporting to Customers
- Creating new customer accounts - UK and Export
- Processing quotes and orders on the IT System
- Part identification using external websites/spreadsheets
- Check part number suppression's on external websites
- Identify part lead times and confirm with the customer
- Releasing pick tickets and check-back orders
- Raising commercial invoices for dispatch
- Part ship and contact customers when stock is booked in
- Downloading spare guides as required
- Monitoring service repairs
- Dealing with service queries
- Advising customers of warranty invalidation's
- Contact Service customers requesting part authorisation, obtaining service

Job Description

Service support responsibilities
- Account management for service customers
- Service support for partners
- Ensuring a smooth flow of work through the workshop
- Obtaining Purchase Order numbers for repairs
- Monitoring statuses of repairs
- Responding to new customers
- Ensuring correct invoicing on repairs
- Liaising with Purchasing for timely delivery of parts
- Liaising with customers regarding receipt and return of units
- Supporting the effort to reach service revenue targets

Qualifications and Skills:
- IT literate (Word, Excel)
- Good organisational skills
- Good telephone manner
- Good attention to detail
- Conscientious with a strong sense of quality
- Strong customer focus
- Ability to work and take instruction from Managers but also to work
independently.
- Self-motivating with the ability to prioritise own workload

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


Advertiser: Agency

Reference: SK/FEB/SalesS2024

Posted on: 2024-03-23 16:52:35

Send me Alert for jobs in: 

Administration - Customer Service - West Malling, Kent

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Sales Support Administrator
  £25000 - £27000 per annum + + Benefits
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Sales Support Administrator
£25k - 27k

Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.

My client is looking for an experienced Sales Support Administrator to join their growing organisation.

You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.

The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team.

Customer services responsibilities
- Answering telephone enquiries - UK and Export
- Responding to Customer Emails - UK and Export
- Daily/Weekly/Monthly reporting to Customers
- Creating new customer accounts - UK and Export
- Processing quotes and orders on the IT System
- Part identification using external websites/spreadsheets
- Check part number suppression's on external websites
- Identify part lead times and confirm with the customer
- Releasing pick tickets and check-back orders
- Raising commercial invoices for dispatch
- Part ship and contact customers when stock is booked in
- Downloading spare guides as required
- Monitoring service repairs
- Dealing with service queries
- Advising customers of warranty invalidation's
- Contact Service customers requesting part authorisation, obtaining service

Job Description

Service support responsibilities
- Account management for service customers
- Service support for partners
- Ensuring a smooth flow of work through the workshop
- Obtaining Purchase Order numbers for repairs
- Monitoring statuses of repairs
- Responding to new customers
- Ensuring correct invoicing on repairs
- Liaising with Purchasing for timely delivery of parts
- Liaising with customers regarding receipt and return of units
- Supporting the effort to reach service revenue targets

Qualifications and Skills:
- IT literate (Word, Excel)
- Good organisational skills
- Good telephone manner
- Good attention to detail
- Conscientious with a strong sense of quality
- Strong customer focus
- Ability to work and take instruction from Managers but also to work
independently.
- Self-motivating with the ability to prioritise own workload

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


Advertiser: Agency

Reference: SK/FEB/SalesS2024

Posted on: 2024-03-23 16:52:35

I want to receive the latest job alerts for:

Administration and Customer Service jobs in West Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Sales Support Administrator

  KHR - Recruitment Specialists

  £25000 - £27000 per annum + + Benefits

  West Malling, Kent

Sales Support Administrator - Immediate Start!

  Recruitment Solutions South East Ltd

  £24-26000 + benefits

  Tunbridge Wells, Kent

Sales Administrator

  New Appointments Group

  Up to £11.77 per hour

  Gillingham, Kent

Sales Administrator

  Premier Work Support

  Up to £12 per hour + PLUS holiday accrual

  Dartford, Kent

Sales Advisor / Account Manager

  Recruitment Solutions South East Ltd

  £26,000 + bonus = £40k OTE y1. £50k y2.

  Tunbridge Wells, Kent

Sales/Retail Person

  Stuart J Daws & Co Limited

  £23,000 to £30,000

  Chilham, Ashford, Kent

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