About Us:
Ansacom is a leading provider of call handling services, dedicated to offering exceptional customer support for a diverse range of clients. We pride ourselves on our professionalism, efficiency, and the personal touch we bring to every call.

Weekend/Evenings/Part-time role.

Job Description:
We are seeking enthusiastic and dedicated Call Handlers to join our dynamic team. In this role, you will be responsible for managing inbound calls on behalf of various clients, providing great customer service and ensuring customer satisfaction. Weekend hours are available, making this an ideal opportunity for those looking for flexible working arrangements.

Key Responsibilities:
• Answer inbound calls promptly and professionally
• Handle a variety of client enquiries and provide accurate information
• Record and relay messages accurately to the appropriate recipients
• Maintain a calm and courteous demeanor, even in challenging situations
• Update client records and databases with relevant information
• Follow established protocols and procedures to ensure consistent service quality
• Collaborate with team members and supervisors to address any issues or escalate calls as needed
Requirements:
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively
• Customer-focused mindset with a positive attitude
• Proficient in using computer systems and software
• Previous experience in a call handling or customer service role is a plus
• Flexibility to work weekends and potentially evenings as required
What We Offer:
• Comprehensive training and ongoing support
• Opportunities for career advancement within the company
• A friendly and inclusive work environment
• Flexible working hours, including weekend availability

How to Apply:

Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they would be a great fit for the Ansacom team. Please send your application to Amy Stolton using the apply button.