Job title: Product Operations Co-ordinator
Job reference number: JL072
Contract: Permanent, full time, 35 hours per week
Location: London or Kings-Hill-based with hybrid working (2-3 days a week in the office). All roles will involve occasional travel to both office locations.
Salary: Circa £38k per annum

Are you passionate about product management and operations? Do you thrive in a dynamic environment where you can make a real impact?

We are looking for a motivated and detail-oriented Product Operations Coordinator to join our team. In this exciting role, you will support the smooth running of our product function, ensuring that our product governance, initiatives, and operations are executed flawlessly. If you are ready to take on new challenges and be an integral part of our product team, we want to hear from you!

What you’ll do
We are looking for a Product Operations Co-ordinator to support the smooth running of CAF’s product operations, including governance, management information and documentation. This role will coordinate the monthly Product Governance Committee and track open initiatives and deliverables. As a team we are motivated by improving the flow of funds to the charity sector and this role will play a vital part in keeping us organised around good operations and governance practice.

As our Product Operations Co-ordinator you will:
• Prepare and distribute agendas, minutes, and materials for the monthly Product Governance Committee meetings
• Track and monitor open actions from annual product reviews, providing the team with a holistic picture of actions and identifying where there are overlaps and priorities
• Undertake regular analysis of available data through the Product and Finance Dashboards, to provide team with insights to inform product decisions and enable monitoring of product performance
• Co-ordinate the Product Team on the strategic planning process including budgeting
• Supporting Senior / Product Managers and conducting periodic checks on our online portals to ensure page navigation and links are functional.
• Schedule and coordinate product team meetings, including preparing agendas, sending out invitations, and tracking actions.
Who you’ll be
This role is for you if you love being organised and have an eye for detail. We are looking for:
• Skills: Strong proficiency with Microsoft Office tools, excellent teamwork and administration skills, and the ability to work independently and as part of a team. Strong analytical, problem-solving, and decision-making skills are essential.
• Personal Qualities: You will be a proactive problem solver. You should be self-motivated, energetic, and enthusiastic, with the ability to prioritise your work according to wider organizational objectives

What’s in it for you

At CAF you will receive:
- Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes

For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers.

Who we are
At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

Diversity and inclusion
We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

How to apply
The closing date for applications is 8 August 2025
Interview date: TBC

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Please submit your CV together along with a covering letter outlining why you want this job and send it to recruitment@cafonline.org quoting reference number JL072. As part of your application, please could you also submit a 1,000-word written response to either one of the following two case studies below.

Case Study Question 1:
Charities Aid Foundation (CAF) offers products and services to both individuals and corporates who are interested in gifting money to charities based in the UK or elsewhere around the world. In order to change the pricing structure on one of those products, what are the key governance, oversight and management sign offs that you would expect to see in place’

Case Study Question 2:
The products and services offered to its customers by Charities Aid Foundation (CAF) are managed by several Product Managers working within the Product Team. What sort of administration or business tasks are likely to require a degree of coordination between them and how would you see yourself supporting them in the smooth and timely delivery of those tasks.

Please contact our Recruitment team at recruitment@cafonline.org or 03000 123 566 to find out more about the role, together with a detailed job description (INTERNAL ONLY)

We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.

To apply for this role you must be able to provide proof of your Right to Work in the UK.

So we can support you to be your best during the application or interview process, please contact our Recruitment team at recruitment@cafonline.org or 03000 123 566 to request assistance or reasonable adjustments.