An exciting opportunity has arisen for a permanent ICT Service Desk Manager to join our client at their head office based in the Ilford area. Working within the ICT Department you will be directly responsible for providing support for existing and emerging ICT services to all employees based at head office and remote sites, including providing technical advise to the business. You will also con igure, install and maintain end user computing equipment and services. Other duties and responsibilities: * Line management of the ICT Service desk function * Hands on technical troubleshooting and resolution of incidents * Management of ICT Service Desk resources and work allocation * Define and document ICT Service desk and 1st and 2nd Line standard operating procedures * Technical point of escalation for ICT Service Desk * Mentoring staff * Producing regular written reports * Troubleshoot system and network problems and diagnose and solve hardware/software faults * Test and fix faulty equipment equipment replacing parts where required * Arranging external support

An exciting opportunity has arisen for a permanent ICT Service Desk Manager to join our client at their head office based in the Ilford area. Working within the ICT Department you will be directly responsible for providing support for existing and emerging ICT services to all employees based at head office and remote sites, including providing technical advise to the business. You will also con