Your new company A rare and exciting opportunity is available working for a blue-chip FMCG powerhouse in Hammersmith for a Customer Excellence Manager on a permanent basis. This role sits in a highly successful team and is a key role to manage contact centre outsourced vendor partners, change and project management with a significant number of stakeholder management. The business are known for t eir innovative approach and are focussed on transforming the industry they're in. This role is based in Hammersmith and has hybrid working 2 days a week in the office. Your new role This role sits within the Customer Service Centre for the UK covering the UK market, you will be responsible for the definition and implementation of operational excellence working with the B2C team for the deployment of business as usual activities, but also the development and implementation of management strategy and performance improvements, commercial-actives and projects deployment. You will be responsible for defining a strategy to track vendor performance, key metrics and tracking tools, KPIs and driv

Your new company A rare and exciting opportunity is available working for a blue-chip FMCG powerhouse in Hammersmith for a Customer Excellence Manager on a permanent basis. This role sits in a highly successful team and is a key role to manage contact centre outsourced vendor partners, change and project management with a significant number of stakeholder management. The business are known for t