Customer Service Manager Colchester £40,000 - £50,000 Monday to Friday 8.30am to 5.00pm Start Date - January 2027 KHR are recruiting for an experienced Customer Services Manager to lead and develop a customer service function within a growing, internationally operating manufacturing business. This is a hands-on leadership role with the opportunity to shape the department, improve pro esses and systems, enhance the customer experience and drive commercial performance. You'll take ownership of the customer service team, introduce new ways of working and act as the voice of the customer across the wider business. Key Responsibilities: - Lead, coach and develop the Customer Service team, setting clear service standards, KPIs and performance targets - Drive improvements across customer service processes, procedures and systems, including CRM, helpdesk and workflow automation - Oversee customer enquiries, order processing, technical queries and escalated complaints, ensuring a high standard of service - Monitor customer feedback, service data and performance metrics t

Customer Service Manager Colchester £40,000 - £50,000 Monday to Friday 8.30am to 5.00pm Start Date - January 2027 KHR are recruiting for an experienced Customer Services Manager to lead and develop a customer service function within a growing, internationally operating manufacturing business. This is a hands-on leadership role with the opportunity to shape the department, improve pro

Industrial Relations Manager | North Kent / Hybrid (UK travel required) | Paying £50k - £55k DOE + Benefits Are you a HR professional who enjoys resolving complex workplace issues, providing practical advice, and building positive working relationships? We are recruiting on behalf of a unique organisation who work closely with employers, employee representatives, and industry stakeholders o promote positive employee relations, workplace harmony, and best practice across the UK. This is an exciting opportunity to join a highly respected organisation during a period of growth and development, working within a collaborative team culture led by an ambitious leadership team committed to building an engaged, productive and supportive workplace. Please note this role requires 2 days in the North Kent office and UK wide travel when required. The Role Reporting to the Head of Industrial Relations, you will play a key role in delivering expert employment relations advice and supporting a wide range of employee and industrial relations matters. The position combines complex c

Industrial Relations Manager | North Kent / Hybrid (UK travel required) | Paying £50k - £55k DOE + Benefits Are you a HR professional who enjoys resolving complex workplace issues, providing practical advice, and building positive working relationships? We are recruiting on behalf of a unique organisation who work closely with employers, employee representatives, and industry stakeholders