Your new company This well-established organisation works across several sectors, including charity, financial services and healthcare. They partner closely with the clients to deliver a highly personalised experience with exceptional levels of customer service. Your new role Reporting to the customer services manager, you will support key accounts assigned to you with a proactive approach. Y u will build up your knowledge of the requirements of each of these accounts, proactively monitoring orders that are sent via courier, providing clients with advice on couriers' use and best delivery methods, quickly resolve delivery queries from clients, as well as implement corrective measures to ensure that duplication is avoided. You'll work closely with the accounts, sales and finance teams internally, keep client information accurate and up to date on the CRM system and contribute to the development of these systems. You will gain a full understanding of the services that the company can provide and leverage that knowledge to discuss products with customers. What you'll need to succe

Your new company This well-established organisation works across several sectors, including charity, financial services and healthcare. They partner closely with the clients to deliver a highly personalised experience with exceptional levels of customer service. Your new role Reporting to the customer services manager, you will support key accounts assigned to you with a proactive approach. Y

Contract Assistant Sevenoaks, Kent Monday - Friday 9am - 5.30pm £25,000 + Benefits KHR has partnered with a privately-owned industry leader who are looking to hire a Contract Assistant on a permanent, full-time basis. Position Overview As a Contract Assistant, you will play a crucial role in supporting the Contracts Director with smooth contract management, financial reporting, and ef ective decision-making. You will gather and collate information for final account agreements, conduct client follow-ups, and collaborate with internal teams to present information for informed decision-making. Responsibilities - Assist the Contracts Director in gathering and collating information for final account agreements - Conduct follow-up calls to clients for effective account management - Collaborate with internal teams to present information for decision-making - Apply an analytical approach to problem-solving and data management - Liaise with finance and credit control teams to ensure financial accuracy - Prepare comprehensive reports for project management and decision-m

Contract Assistant Sevenoaks, Kent Monday - Friday 9am - 5.30pm £25,000 + Benefits KHR has partnered with a privately-owned industry leader who are looking to hire a Contract Assistant on a permanent, full-time basis. Position Overview As a Contract Assistant, you will play a crucial role in supporting the Contracts Director with smooth contract management, financial reporting, and ef

Are you an excellent problem solver with great communication skills? Are you passionate about helping customers resolve their issues? If so, we have an exciting opportunity for you! We are currently looking for a Customer Resolutions Officer to join a fantastic Housing Association for an initial 3-month contract. This role is working as part of a small team to deliver the customer resolution s rvice. The customer resolution officer will be responsible for investigating and responding to customer feedback and resolving complaints. The customer resolution officer will have the opportunity to make a genuine difference to our customers' experience. * Actively listening to customers' concerns and complaints * Providing prompt and accurate resolutions to customer issues * Documenting all customer interactions and keeping accurate records * Collaborating with other departments to resolve complex customer problems. * Identifying trends and patterns in customer complaints and suggesting improvement strategies * Maintaining a positive and professional attitude at all times

Are you an excellent problem solver with great communication skills? Are you passionate about helping customers resolve their issues? If so, we have an exciting opportunity for you! We are currently looking for a Customer Resolutions Officer to join a fantastic Housing Association for an initial 3-month contract. This role is working as part of a small team to deliver the customer resolution s