Homebased role within the Travel Industry We are an established Tour Operator looking for an experienced Customer Experience Executive to join our Sales / Customer Service team. Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service. Responsibilities and Tasks: * To ensure all i coming calls are answered promptly and dealt with to the best of ability. * Respond to and follow up any sales or customer care enquiries received by telephone and email. * To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database. * Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking. * Assisting clients with all further customer care activities including amendments, cancellations collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday and general queries from the clients. * Attend any relevant tr

Homebased role within the Travel Industry We are an established Tour Operator looking for an experienced Customer Experience Executive to join our Sales / Customer Service team. Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service. Responsibilities and Tasks: * To ensure all i

Office Administrator | Sevenoaks | Up to £32K Our client a hugely successful family run business are looking to strengthen by adding a Office Administrator to their team, the successful candidate will be responsible for managing the office environment alongside helping out the wider team with ad hoc duties. Key responsibilities include: • Sending out quotes • Dealing with queries • Ordering equipment • First point of call for answering the phones • Dealing with bookings Candidate profile: • Strong organisational skills • Great communication skills • Good telephone manner • Great personality

Office Administrator | Sevenoaks | Up to £32K Our client a hugely successful family run business are looking to strengthen by adding a Office Administrator to their team, the successful candidate will be responsible for managing the office environment alongside helping out the wider team with ad hoc duties. Key responsibilities include: • Sending out quotes • Dealing with queries •

Your new company This well-established organisation works across several sectors, including charity, financial services and healthcare. They partner closely with the clients to deliver a highly personalised experience with exceptional levels of customer service. Your new role Reporting to the customer services manager, you will support key accounts assigned to you with a proactive approach. Y u will build up your knowledge of the requirements of each of these accounts, proactively monitoring orders that are sent via courier, providing clients with advice on couriers' use and best delivery methods, quickly resolve delivery queries from clients, as well as implement corrective measures to ensure that duplication is avoided. You'll work closely with the accounts, sales and finance teams internally, keep client information accurate and up to date on the CRM system and contribute to the development of these systems. You will gain a full understanding of the services that the company can provide and leverage that knowledge to discuss products with customers. What you'll need to succe

Your new company This well-established organisation works across several sectors, including charity, financial services and healthcare. They partner closely with the clients to deliver a highly personalised experience with exceptional levels of customer service. Your new role Reporting to the customer services manager, you will support key accounts assigned to you with a proactive approach. Y

Are you an excellent problem solver with great communication skills? Are you passionate about helping customers resolve their issues? If so, we have an exciting opportunity for you! We are currently looking for a Customer Resolutions Officer to join a fantastic Housing Association for an initial 3-month contract. This role is working as part of a small team to deliver the customer resolution s rvice. The customer resolution officer will be responsible for investigating and responding to customer feedback and resolving complaints. The customer resolution officer will have the opportunity to make a genuine difference to our customers' experience. * Actively listening to customers' concerns and complaints * Providing prompt and accurate resolutions to customer issues * Documenting all customer interactions and keeping accurate records * Collaborating with other departments to resolve complex customer problems. * Identifying trends and patterns in customer complaints and suggesting improvement strategies * Maintaining a positive and professional attitude at all times

Are you an excellent problem solver with great communication skills? Are you passionate about helping customers resolve their issues? If so, we have an exciting opportunity for you! We are currently looking for a Customer Resolutions Officer to join a fantastic Housing Association for an initial 3-month contract. This role is working as part of a small team to deliver the customer resolution s