Job advert for Business Operations and Business Assurance Officer, Complaints Job title: Business Operations and Business Assurance Officer, Complaints (BOAT) Job reference number: MW053 Contract: Permanent, full time, 35 hours per week Location: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill office) Salary: Circa £33,000 per annum Are you passionate about customers and ensuring they get the right outcomes? We’re looking for a talented BOAT Complaints Officer to join our Business Operations and Business Assurance Team at CAF Bank, part of Charities Aid Foundation (CAF). What you’ll do At CAF Bank, every one of us contributes to our impact, and as our BOAT Complaints Officer you too will play an integral part in what we do. As our BOAT Complaints Officer, you will: - Log all CAF Bank complaints and respond to customers via email, letter or telephone - Analyse complaints data for trends and process improvements - Chair monthly complaints meetings - Produce complaints reporting for executive meetings Who you’ll be This role

Job advert for Business Operations and Business Assurance Officer, Complaints Job title: Business Operations and Business Assurance Officer, Complaints (BOAT) Job reference number: MW053 Contract: Permanent, full time, 35 hours per week Location: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill office) Salary: Circa £33,000 per annum Are you passionate about