ECA is the UK’s leading trade association for the electrotechnical and wider engineering services industry. We aim to drive growth and prosperity for the industry and our Member organisations, and we’d like you to join our journey. Role Purpose: To provide a responsive and efficient service to our customers, ensuring the information given is accurate and correct. Recording all interacti ns in the Customer Relationship Management System. Ensuring all applicants joining the Association meet the required criteria for Membership. Main Duties/Responsibilities/Outcomes: Responding to member enquiries efficiently ensuring all contacts are concluded whether via telephone or email. Taking ownership of the query when the enquiry is passed on to other colleagues to resolve. Complete processing of membership applications, liaising with relevant regional team colleagues and certification bodies to ensure the rules of the association are applied to each application. Updating the Customer Relationship Management database (CRM) with all member and associate con

ECA is the UK’s leading trade association for the electrotechnical and wider engineering services industry. We aim to drive growth and prosperity for the industry and our Member organisations, and we’d like you to join our journey. Role Purpose: To provide a responsive and efficient service to our customers, ensuring the information given is accurate and correct. Recording all interacti

Are you an excellent problem solver with great communication skills? Are you passionate about helping customers resolve their issues? If so, we have an exciting opportunity for you! We are currently looking for a Customer Resolutions Officer to join a fantastic Housing Association for an initial 3-month contract. This role is working as part of a small team to deliver the customer resolution s rvice. The customer resolution officer will be responsible for investigating and responding to customer feedback and resolving complaints. The customer resolution officer will have the opportunity to make a genuine difference to our customers' experience. * Actively listening to customers' concerns and complaints * Providing prompt and accurate resolutions to customer issues * Documenting all customer interactions and keeping accurate records * Collaborating with other departments to resolve complex customer problems. * Identifying trends and patterns in customer complaints and suggesting improvement strategies * Maintaining a positive and professional attitude at all times

Are you an excellent problem solver with great communication skills? Are you passionate about helping customers resolve their issues? If so, we have an exciting opportunity for you! We are currently looking for a Customer Resolutions Officer to join a fantastic Housing Association for an initial 3-month contract. This role is working as part of a small team to deliver the customer resolution s

Do you have customer service experience? Are you looking for a challenging and interesting role? If so... read on! A leading membership organisation is looking for someone to join their client services team. This role will involve maintaining and ensuring the database is kept up to date, speaking to members, collating information, offering advice on training and qualification requirements, dea ing with enquiries while offering exceptional levels of customer service at all time. This is a varied role where no two days will be the same. The right person for this role will have at least one year's office/customer service experience, be IT literate, and have a pro-active approach. The company offers: *Full training *Friendly and supportive team *Modern offices *Excellent benefits *Free onsite parking Apply now for immediate consideration! Find our 3 branches on Facebook, Twitter and Instagram to make sure you hear about all our new roles! Alternatively, check out our brand new website - www.recsol.co.uk By submitting your CV for consideration, you are consent

Do you have customer service experience? Are you looking for a challenging and interesting role? If so... read on! A leading membership organisation is looking for someone to join their client services team. This role will involve maintaining and ensuring the database is kept up to date, speaking to members, collating information, offering advice on training and qualification requirements, dea