Customer Service Advisor

We are currently looking for a customer service advisor on a 12 month contract for our client based in Kings hill

As a Customer Service Advisor you will be part of a team that is jointly responsible for ensuring that customer queries are being dealt with promptly and efficiently with KPI's met and a strong focus on first call resolution and excellent customer service.

The role will involve:

* Providing helpdesk support and advice via telephone, and email correspondence to customers.

* Providing excellent customer services.

* Liaising with relevant data providers

* Helpdesk KPI's (Assigns, updates, emails etc).

You will be proactive and self-motivated with excellent communication skills both verbal and written. Be committed to progressing your own learning and development. You will also have/be:

* Previous experience in a customer services environment.

* Competent with Excel, Word & PowerPoint.

* Able to demonstrates excellent customer service and telephone skills.

* Quick and accurate data entry skills.

* Good organisational skills and attention to detail.

* Ability to multi-task, work flexibly and under pressure to meet deadlines and targets.

They offer

* 25 days' holiday

* Focus on training and career progression

* Starting salary £22k per annum

* 12 month Fixed Term Contract

The first 3 months of training will be based in their offices in Kings Hill

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.