Key Tasks and Responsibilities:

• Build, negotiate, renew, and maintain customer relations to generate a minimum of £ 275k raising to £ 375k of billable sales within a customer base either created only by you or provided to you by your line manager. The target will depend on experience and the salary level.

• Sales up to the value of £10k + vat will count towards your target, but quotations above this amount can be prepared and provided by you but must be placed under the name of your direct line manager.

• Manage and maintain all external facing written and verbal customer communications directly associated with your own portfolio, customer base, or region. This is to include the support of incoming general enquiries into the customer service department as required and on a rotation basis. In all circumstances, you shall immediately report and react to any client enquiries quickly and professionally, making every effort to ensure that the problem is resolved to the client’s satisfaction and immediate safety requirements. In doing so, you shall support, manage, share knowledge, encourage best practices, and help develop techniques with other staff members as required. This is to include the direct management of trainee or apprentices within the customer service team as required.

• Set a good example to all colleagues by completing all necessary company documentation punctually and in accordance with any guidelines or schedules issued (including weekly activity reports, Monthly sales and customer meeting minutes etc.)

• Always maintain a professional appearance and manner consistent with the clients and company expectations, and in doing so help to promote the image of the Company.

• Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.

• Be able and willing to attend internal and external training courses to ensure your expertise and competence is maintained is accurate and meets current industry best practices and applicable standards.

• To work closely with, and adhere to internal scheduling guidelines, and encourage the use of internal support services. When required, also work with external support services, to always ensure that customer’s requests are effectively managed from both a service and financial perspective.

• The expectation is that this is predominantly an internal facing role. However, on the occasion that an on-site meeting is required, you should expect to be accompanied by either another account manager, or by a member of our inhouse engineering or technical support teams.

• Directly manage Assistant Account Managers, if required.

Required Experience
High level of administrative expertise in fire detection and security electronics systems.
Able to read and understand engineering reports and applicable industry standards.
Able to liaise with internal and external engineers and contractors.
Able to demonstrate their ability to work within a team.
Able to draft electronic quotations with support from manufacturers and internal Cornerstone Technical / Engineering teams as required.
Internal Account Manager – Kent/London Region
Have excellent and current Microsoft suite skills in an office environment.
Some practical competencies in basic accounting software.

Preferred Experience
5+ years previous experience in the Fire or Security Industry.

Working Hours:
Monday to Friday (08:00-16:00 or/ and 09:00-17:00) based on 37 ½ Hours per week (Full Time) excluding public holidays.
You will be required to work the hours necessary in order to meet the demands of the job. This may mean
that your average working time exceeds the Working Time Regulations’ maximum of 48 hours per week.

Place of Works:
Your place of work will be at a Cornerstone (Kent) office, five days per week.

Following the completion of your probation period, and your successful transition to full-time employment contract, you may request to work one day per week from home, this is to be an informal and flexible arrangement and to the agreed and managed by your line manager to suit the needs of your department. At that time, you then be classed as a semi-remote worker which means you have no fixed place of work and are required to work at any customer site, from home or any of the company’s offices as required to meet the needs of the business.

Salary:
BAND 2: £ 30k - £ 35k (subject to experience)

Bonus:
To be discussed at Interview Stage