MERCURY HOLIDAYS

Homebased role within the Travel Industry We are an established Tour Operator looking for an experienced Customer Experience Executive to join our Sales / Customer Service team. Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service. Responsibilities and Tasks: * To ensure all i coming calls are answered promptly and dealt with to the best of ability. * Respond to and follow up any sales or customer care enquiries received by telephone and email. * To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database. * Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking. * Assisting clients with all further customer care activities including amendments, cancellations collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday and general queries from the clients. * Attend any relevant tr

Homebased role within the Travel Industry We are an established Tour Operator looking for an experienced Customer Experience Executive to join our Sales / Customer Service team. Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service. Responsibilities and Tasks: * To ensure all i