Our client is a world class manufacturing business with a large, modern manufacturing site in Lewes, this role will require the succesful candidate to work off-site in client premises throughout the UK, and when not on site with clients you will work from the Head Office in Lewes. This rile is not hybrid - when based in Lewes you will be working alongside the Sales, R&D and production staff to ensure total client satisfaction. 

You will be responsible for all aspects of technical support for clients around the UK, This will include installations, repairs and understaking new site surveys and reviews and will require overnight stays away from home and a full UK driving license for occasional use of the company vehicle/van. 

Duties

Activities here include answering technical questions and issues from customers via email, phone and Teams. Configuring equipment ready for installation, preparing customer media using Bespoke software and supporting other departments internally. You are likely to be working on several projects at any one time and involved in several aspects of a given project(s). This will range from physically installing Equipment onto vehicles, configuring DHCP servers, creating media templates for customers, assisting repairs and production with issues. Training will be provided as well as a company van with fuel card, tools, laptop, mobile phone and any required software.

You will report directly to the UK After Sales Manager. You are likely to work with Sales, R&D and Production staff as well as other members of the Technical Support team. 

Requirements

• To communicate with all staff in a courteous and clear manner.

• To be comfortable using Windows based machines

• Familiar with networking protocols, and serial protocols.

• To have an organised and methodical approach to tasks.

• To use own initiative and self-manage\prioritise own workload.

• Attend meetings in person and via Teams.

• To be punctual in attendance & complete tasks by agreed deadlines.

• Flexible approach to working hours.

• Tidy and organised work place, tools and equipment supplied are looked after and used Responsibly.

• Occasional overnight stays away from home required.

• To follow all company policies & procedures including quality, environment, H&S and in Staff handbook.

Tasks and Duties 

• To carry out installations or retrofits of equipment at customer sites globally where required.

• To provide first line phone support on all products.

• To carry out site evaluations and suggest improvements to best resolve customer issues.

• To create databases and media content for customers and agents for Hanover on board equipment using in-house software.

• To supply training to customers on various software packages in person, over the phone, online or via email.

Essential Skills

• Experience with carrying out repairs on electrical, and electronic devices. Such as soldering, cable repairs, Molex crimping, etc.

• Full UK driving license or equivalent.

• Valid passport and able to travel globally as required.

• Computer literate with good a good understanding of Microsoft office packages and Windows OS.

• Excellent standards of verbal and written communication.

 Desired Skills

 • Knowledge and use of serial communication standards and protocols

• Previous knowledge, or experience with Linux would be highly beneficial.

• Experience of electrical and electronic system design (e.G. Circuit Diagrams, wiring).

• Previous experience in a technical support role dealing directly with the customer.

• Previous experience in public transport and/or manufacturing industries.