Receptionist

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.

Are you passionate about providing outstanding patient care and being the first point of contact in a fast-paced healthcare environment? IC24 is looking for a professional, courteous, and highly organised Receptionist to join our dedicated team in our Out-of-Hours (OOH) department.

Your Role:
As a key member of the team, you will be the welcoming face of IC24. You’ll receive patients into the OOH base, maintain accurate records, and ensure clinicians see patients in priority order — all while delivering a high standard of care and confidentiality.

What You'll Do:
• Greet and register patients professionally and efficiently
• Manage a real-time log of expected patients
• Direct clinicians based on patient priority
• Always maintain confidentiality
• Liaise with call centres for seamless coordination
• Support doctors with communication and admin
• Ensure medical supplies and stationery are well-stocked
• Uphold and improve quality standards in patient service
• Assist with filing and general administrative tasks

What We're Looking For:
• Excellent communication and organisational skills
• A caring and professional attitude
• Ability to work effectively under pressure
• Commitment to confidentiality and patient care
• Flexibility to work shifts, including evenings and weekends


Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Maidstone Hospital / Tunbridge Wells Hospital / Darent Valley Hospital
Hours 2 posts available - Full time – 37.5 hours (mainly evenings and weekends)
Term Fixed term – until 30th September 2025

What’s in it for you:-
• Hourly rate starts from £12.25 per hour
• Enhanced Bank Holiday rates
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes


Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard and two references.

We celebrate brave ideas and brave people.
careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.