Background

Are you passionate about creating an outstanding university experience? Do you thrive in a collaborative, forward-thinking environment? If so, we have an exciting opportunity for you to be part of a newly designed Student and Academic Services (SAS) Directorate at Canterbury Christ Church University.

We are redefining student success by bringing together proactive, high-quality support that empowers students to navigate university life with confidence. As a vital member of our team, you’ll have the chance to shape and contribute to a service that makes a real impact—delivering tailored advice, guidance and innovative solutions that enhance student wellbeing, engagement and academic progress.

Joining us means being part of a vibrant, student-focused community of 350+ SAS colleagues where ideas are valued, your expertise makes a difference, and every interaction helps students thrive. If you’re ready to contribute to a bold new vision for student administration and support, we’d love to hear from you.

What will you be responsible for?

The Business Technologist bridges the gap between technology and business operations, ensuring digital solutions effectively support the university’s strategic and operational objectives. This role involves close collaboration with academic and professional services teams to identify technological opportunities, optimize business processes, and enhance digital capabilities. The aim is to leverage technology to improve efficiency, service delivery, and user experience.
Who are we looking for?

We're looking for an accomplished Business Technologist to bridge the gap between technology and the university's operational requirements, ultimately ensuring an outstanding student experience.

You'll possess an undergraduate degree and/or demonstrable experience in business technology, digital transformation, or service management, ideally within a higher education setting. A strong grasp of Information Technology Service Management (ITSM) enterprise systems, digital tools, and process automation is essential, alongside proven expertise in business process analysis, workflow optimization, and service enhancement methodologies.

The ideal candidate will excel in stakeholder engagement, adeptly translating complex technical concepts for both technical and non-technical audiences. You'll be proficient in project and change management, comfortable leading smaller-scale digital transformation efforts within a wider project team to ensure the organization successfully adopts new technologies. We value a data-driven approach to assess system performance and inform strategic improvements, combined with a proactive commitment to continuous learning and adaptability in an evolving technological landscape. Familiarity with data governance, GDPR, and compliance regulations is also crucial.

How to apply

Start date for applications: 26th June 2025
Closing date for applications: 4th July 2025
Interviews are to be held: 16th July 2025

Please be advised a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making

Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.

For more information about this role, please view the job description via the attachments link above.