Key Tasks and Responsibilities

• To support Key / Regional Account Managers in the management and maintenance of all written and verbal customer communications directly associated with their portfolio, customer base or region.

• Predominantly working for an assigned Account Manager or when required for multiple Account Managers within the Customer Services Department.

• To assist in building, negotiating, renewing, and maintaining customer relations and aiding in the generation of sales by producing quotations, reports, RAMS and any other supporting documentation.

• To support Account Managers to immediately report and react to any client’s needs quickly and professionally, making every effort to ensure that problems are resolved to the client’s satisfaction.

• Set a good example to all colleagues by completing all necessary company documentation punctually and in accordance with any guidelines or schedules issued (including weekly activity reports, monthly sales forecasts, customer meeting minutes etc.)

• Support, manage, share knowledge, encourage best practices, and help develop techniques with other staff members.

• Always maintain a professional appearance and manner, consistent with the clients and companies ‘expectations, and in doing so help to promote the image of the Company.

• Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.

• To attend any training courses and meetings as required by the company.

Required Experience:

Successful candidates will be able to demonstrate the following

• Current Microsoft suite skills in an office environment.
• Good operational administrative experience.
• Have some practical competency in basic software accounting.
• Be able to demonstrate their ability to work within a team.

Preferred Experience:
Successful candidates are preferred to have.

• Some previous experience in the Fire or Security Industry.

Working Hours:
Monday to Friday (08:00-16:00 or/ and 09:00-17:00) based on 37 ½ Hours per week (Full Time) excluding public holidays.


Place of Work:
Your place of work will be at a Cornerstone (Kent) Office, Five days per week.