Background of department/role Join our newly designed Student and Academic Services (SAS) Directorate at Canterbury Christ Church University and help deliver an outstanding experience for our students and staff. This role sits within the Academic Registry and focuses on supporting the University’s student record system (SITS), a critical component of our academic administration. An excelle t opportunity to provide high-quality support for SITS, ensuring staff across the University have the tools and knowledge they need to deliver exceptional student services. To be successful in this role, you will be passionate about delivering excellent customer service and providing clear, accurate advice to staff. You will have strong organisational skills, an eye for detail, and the ability to manage multiple priorities in a fast-paced environment. You will be educated to GCSE level (English and Maths A–C or equivalent) and have experience working within Higher Education. Experience with SITS is essential, and you must be able to demonstrate excellent communication skills and a pr

Background of department/role Join our newly designed Student and Academic Services (SAS) Directorate at Canterbury Christ Church University and help deliver an outstanding experience for our students and staff. This role sits within the Academic Registry and focuses on supporting the University’s student record system (SITS), a critical component of our academic administration. An excelle

We are seeking a skilled and innovative Digital Enterprise Service Management (ESM) Specialist to join our Digital Delivery team. This role is central to enhancing University-wide service delivery by designing, developing, and optimising ESM solutions that improve efficiency, streamline workflows, and support organisational transformation. You will bring strong technical capability, excellent c mmunication skills, and the ability to build effective working relationships across IT and non-technical teams. You will be comfortable managing a varied workload, problem-solving complex issues, and contributing positively to a collaborative team environment. We’re looking for someone who can: Design, develop and customise ESM workflows, automations and integrations. Ensure seamless integrations between ESM platforms and enterprise applications. Collaborate with stakeholders to understand requirements and deliver effective solutions. Optimise platform performance, usability and service experience. Maintain development best practices including coding, security and compliance stan

We are seeking a skilled and innovative Digital Enterprise Service Management (ESM) Specialist to join our Digital Delivery team. This role is central to enhancing University-wide service delivery by designing, developing, and optimising ESM solutions that improve efficiency, streamline workflows, and support organisational transformation. You will bring strong technical capability, excellent c