Homebased role within the Travel Industry We are an established Tour Operator looking for an experienced Customer Experience Executive to join our Sales / Customer Service team. Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service. Responsibilities and Tasks: * To ensure all i coming calls are answered promptly and dealt with to the best of ability. * Respond to and follow up any sales or customer care enquiries received by telephone and email. * To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database. * Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking. * Assisting clients with all further customer care activities including amendments, cancellations collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday and general queries from the clients. * Attend any relevant tr

Homebased role within the Travel Industry We are an established Tour Operator looking for an experienced Customer Experience Executive to join our Sales / Customer Service team. Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service. Responsibilities and Tasks: * To ensure all i

Your new company Our Client is looking to add to their Credit control team! Your new role * Manage various debts * Progress debts promptly through recovery cycles * Handle debtor and third-party correspondence via post, email, and phone. * Make proactive calls for debt recovery, process payments, and set up Direct Debits * Trace missing debtors using tracing agencies and systems * Refer cases to Debt Collectors, review their returns, and complete County Court Claims * Recommend and prepare write-offs * Record recovery actions in IT systems * Ensure compliance, regulatory, and audit requirements What you'll need to succeed * Proficient in Microsoft Word, Outlook, and Excel * Adaptable and flexible in a changing environment * Experience in debt recovery and credit control * Strong telephony skills * Team player, willing to assist others when needed * Self-motivated, able to meet targets * Confident and professional in self-management * Produces high-quality, accurate documentation What you'll get in return * 1 day in the office in

Your new company Our Client is looking to add to their Credit control team! Your new role * Manage various debts * Progress debts promptly through recovery cycles * Handle debtor and third-party correspondence via post, email, and phone. * Make proactive calls for debt recovery, process payments, and set up Direct Debits * Trace missing debtors using tracing agencies and systems