We are looking for Trainee Virtual Careers Advisers to work as part of our National Careers Service team working in our contact centre in Ashford (hybrid working will also be considered working for a minimum of 2 days in Ashford per week). To apply for this role, no direct experience is necessary, although experience of working in a contact centre or customer service environment is desirable Full training and support will be provided. Main Responsibilities: - Respond effectively to telephone calls, and emails/web-chat enquiries in a timely fashion, ensuring that the National Careers Service is fully explained, and customers are supported to a high standard. - To obtain and verify client information and eligibility, ensuring all administrative processes are accurately completed in accordance with policy and procedure. - Deliver clear and unbiased first-line information and advice to customers, including information about the service in their local area, and access to appointments. - Accurately assess the need for and deliver or arrange a full careers informat

We are looking for Trainee Virtual Careers Advisers to work as part of our National Careers Service team working in our contact centre in Ashford (hybrid working will also be considered working for a minimum of 2 days in Ashford per week). To apply for this role, no direct experience is necessary, although experience of working in a contact centre or customer service environment is desirable