Service Advisor

- Location: Lipscomb Canterbury
- Salary: £27,500 to £29,500 + bonus scheme + benefits
- Contract: Permanent
- Hours: Full Time 8.00am – 5.30pm Mon – Friday (Saturday morning rota 8.30am - 1.00pm)
- Contact: Email to mark.plummer@lipscomb.co.uk

Lipscomb Cars hold the Fiat, Abarth, Jeep and Fiat Professional Van franchises with dealerships in Canterbury and Maidstone. FCA are planning further growth with exciting Plug-in-hybrid and fully electric models joining the lineup. We have developed a strong relationship with our manufacturer partners and empower all our staff to take control of their work and at the same time show respect for their colleagues working together to make the difference.

A position has arisen for a Service Advisor to work as part of a busy team committed to supplying a high level of personal service to our customers. As a member of the FCA service team you will receive excellent manufacturer training and development as part of our ongoing staff development program.

The successful applicant will be a confident relationship builder, able to influence and advise customers on minor technical and motor related issues whilst delivering a first-class service. You will be greeting customers into the service department, extensive liaison with the Service Team Leaders and support technicians in the workshop to chase work in progress whilst keeping customers informed and gaining authorisation for any additional work. You will be responsible for producing final invoice for presentation and payment together with prospect and follow up activity based in the showroom area.

You will take ownership of customer queries and resolve all issues through to your customer's satisfaction, following the protocols set to achieve daily target goals and the highest levels of customer satisfaction.

Duties will include:

- Receive incoming booking calls for service and repair and handle customer queries
- Input of customer requirements to the computer booking system (Pinewood Pinnacle DMS)
- Daily prospecting and telesales calls to customer database (CRM – Customer Relationship Management)
- Calculate accurate charges for service, labour, parts estimates in line with company policy
- Daily control and allocation of loan cars to customers including insurance and driving license verification
- Promptly prepare and present invoices following completion of work and present to customer for payment
- Obtaining authorisation from leasing companies/manufacturer/insurers utilising set processes

Skills and experience required:

Essential:
- Excellent telephone manner and all round internal and external communication skills
- Confident when dealing with customers with excellent qualification skills
- Must be proficient at using Microsoft packages including Outlook with keyboard skills
- Commitment to providing the highest levels of customer care in dealership and at all touch points
- Must be a team player, ability to handle pressure and work to set guidelines

Desirable:
- Vehicle or Technical knowledge would be a strong advantage in the successful applicant.

In return we offer excellent career opportunities, manufacturer and in-house training, 20 day’s holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes.