Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

Background

Are you passionate about enhancing student support and academic delivery? Lead a dynamic team at the heart of course management operations and help shape the future of student success.

Join our Course Management team and play a key role in shaping a bold new vision for student support. Your leadership will make a real impact in a vibrant, student-centred community.

The Role

As Course Manager, you will lead a high-performing team to deliver exceptional course administration and student support. From resolving complex student cases to coordinating key services like attendance, safeguarding, and communications, you’ll ensure smooth delivery across a range of courses. Acting as a key link between academic teams and commercial partners, you will drive service improvements, support new course development, and shape policy and processes. You will also oversee specialist areas including apprenticeships, research students, short courses, and partnership courses like the Police Education Consortium.

Who are we looking for?

As a Course Manager, you will lead a dedicated team responsible for the effective delivery of administrative support across a diverse portfolio of academic courses and partnership provision. To excel in this role, you will be an experienced manager with a strong background in student services or academic administration. You will be solutions-focused, highly organised, and passionate about driving continuous improvement while delivering excellent customer service to both staff and students.

You will be degree-qualified or hold equivalent professional experience, with substantial expertise in higher education administration and student records systems. Demonstrable leadership and line management skills, alongside a solid understanding of policy and compliance within the Higher Education sector, are essential. You will be comfortable working strategically and operationally, with strong communication abilities, digital literacy, and a proven capacity to manage change effectively.

How will you work?

We are committed to supporting flexible methods of working wherever possible. We work in a hybrid way that ensures we are flexible to both business and individual needs and remain connected to each other and our campuses. In practice, this means a mix of days working in Canterbury alongside the flexible choice of working from home if that suits you. Occasionally, you may attend one of our other campuses.

How to apply

Start date for applications: 25th June 2025
Closing date for applications: 9th July 2025
Interviews are to be held: 18th July 2025

If you require further information regarding the post please feel free to contact Sylwia Jedrzejak via email: sylwia.jedrzejak@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ05599.

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.


Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.